There is one annoyance, though, which is price.
There are many high-quality third-party solutions to this problem, but there is room for Microsoft's approach too, especially as on-premises remote assistance is already supported in Microsoft Endpoint Manager (MEM). Survey shows XP lingers on while Windows 11 makes a 0.21% ripple in the enterprise.Intel audio drivers give Windows 11 the blues and Microsoft Installer borked following security update.Microsoft previews Azure App Service Automatic Scaling, for when defining your own rules is too much like hard work.Microsoft quietly delivers Windows 11 Enterprise VMs for devs.It is worth noting here that the goal of many scams is to obtain a remote connection to a user's machine so helping users to understand what is real and what is fake is important. The option to turn on the feature is found under Connectors and tokens.One of the features is intended to "establish trust between helpdesk associates and users" via the ability to see profile information including "picture, name, company, job title and domain." Sessions are also limited to users within an organisation. The easiest part of this setup is to turn the new feature on in the Endpoint Manager admin center.
Let’s have a look in this post how we get everything set up to use this new remote assistance tool. Official documentation can be found in the Microsoft docs. When it hits general availability, Microsoft offers the tool as an add-on on the Intune license. Microsoft describes this tool as free of use during the Public preview period. Reporting: to identify recurring issues and potentially suspicious activity.Īs the new tool is just released in Public Preview, we might expect further development of the tool and maybe even a version for other platforms. Role-based access control (RBAC) and permissions: to define who is authorized to support which user or groups of users.Įlevation: to help Administrators determine if helpdesk associates can use local administrative privileges to troubleshoot an employees’ device, or if elevation of the task permissions is required.Ĭompliance warnings: to help protect the organization from security risks, alerts are displayed to the helpdesk associate if a device is out of compliance and may introduce a security risk to the organization. Specifically, we will introduce four new capabilities for remote help: We have developed new advanced endpoint management capabilities to meet the need for secure, connected experiences for IT administrators, helpdesk associates and Windows users on enrolled and unenrolled devices.
The application itself is based on the Windows app Quick Assist, but the features in this version are expanded as they describe themselves in the announcement: Remote help is a new remote assistance tool created by Microsoft and integrated with Intune. Today a blog post related to the, around Microsoft Ignite announced, feature Remote help.
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